Ordering Information
Delivery & Dispatch
We provide Free Standard Delivery to all UK addresses. To maintain our high standards of quality control, all orders are dispatched directly from our international distribution hub in Hong Kong.
Expected Delivery Times
• Order Processing: 1–3 business days.
• Transit to UK: 7–12 business days.
• Estimated Arrival: 8–15 business days.
A tracking link will be emailed to you immediately after your parcel leaves our facility.
• Transit to UK: 7–12 business days.
• Estimated Arrival: 8–15 business days.
A tracking link will be emailed to you immediately after your parcel leaves our facility.
Returns Policy
We offer a 30-day return window. Items must be returned to our central warehouse in Hong Kong. For change-of-mind returns, international shipping costs are the responsibility of the customer. Faulty items are fully covered by us.
Payment Security
Your transaction is fully encrypted and secure. We accept all major UK payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. We never store your full card details.
How do I track my order?
Once dispatched, you will receive a 17track or Royal Mail compatible tracking number. You can track your parcel directly through our "Track Your Order" page or via the link in your confirmation email.
The Calder & Grey Guarantee
Every item undergoes a rigorous quality check before being packed. If your order arrives damaged or is not as described, please contact us within 48 hours for a swift replacement or refund.


